Practice Support Agreement

360 Practice Support is a DBA of Gilson Administrative Consulting Inc., headquartered in Halifax, Nova Scotia, Canada. We also have a legal registered branch, 360 Practice Support Inc. in Florida, USA/

Description of Services

Consulting Firm will provide the following services (collectively, “Services”) including but not limited to:

• Virtual Reception
• Intake Coordination
• Appointment Scheduling
• Online Office Set-up
• Insurance Verification
• Medical Billing
• Medical Credentialing
• Business Growth Consulting
• Marketing

Specific services engaged are specified by client in their Onboarding Questionnaire and may be added to at any time upon written agreement by both parties.

Should Medical Billing Services be required by Client, Consulting Firm will file medical insurance claims for payment by government and commercial companies by either electronic or paper means. The Client agrees to make available to Consulting Firm all information necessary to properly process the claims and to submit all such billing and insurance information to Consulting firm daily. In return, Consulting Firm will process and submit all Client claims 24-48 hours by electronic means wherever possible, and by paper means otherwise. Consulting Firm agrees to apply its best efforts to obtain reimbursement for Client charges for all clinical procedures and medical services. The scope of services provided by Consulting Firm include the following:

• Verifying Client Company patient insurance details
• Processing and filing client claims
• Processing direct payments from Company Client patients.
• Pursuing and resolving insurance claim collections, including re-submission of insurance claims
• Posting insurance and patient payments into Company Client EMR systems
• Ensuring that providers are registered for insurance EFT payments, and processing EFT applications when not
• Assisting with credentialing of Client providers as needed
• Providing Client patients with support regarding medical billing matters

The Consulting Firm shall provide the Services in a timely manner as required by the client unless otherwise agreed upon by both parties.

Holidays

We observe all Federal USA holidays.

• New Year’s Day
• Martin Luther King Jr. Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Thanksgiving
• Christmas Day
• Boxing Day / Day Following Christmas

Our company holidays are listed on the following Google Calendar, which can be bookmarked for future reference.

Term & Notice
This agreement is a monthly service agreement. Upon termination, all arrears shall be immediately payable by Client upon presentation of final invoice by Consulting Firm.

Automatic Termination
This Agreement shall terminate automatically in the event of any of the following:

• any unauthorized actions taken by Consulting Firm in connection with any of Provider’s claims that are in violation of applicable federal, state or provincial, or local law, or in
• violation of any of the rules, regulations or policies of any third party payors including but not limited to Medicaid.
• the bankruptcy or insolvency of either party, unless such proceeding is dismissed or discharged within ninety (90) days of filing;
• the loss, by either party, of licensure or any governmental approval necessary to fulfill its obligations hereunder;

Payment
The Consulting Firm will provide Services to the Client based on the per hour or monthly subscriptions selected by the client. All subscription packages except percentage-based medical billing packages are paid in advance. Payment terms may change if agreed upon in writing and signed by both the Client and the Consulting Firm. Subscriptions may be paid by direct deposit or check if requested by Client in advance.

Outstanding Invoices (if applicable)
Subscriptions renew on the 1st day of each month. In the event that the card continues to decline as of the 5th day of the month, services shall be paused until the account payment information is brought up to date, and all outstanding invoices are brought up to date.

Medical billing subscriptions are paid in arrears, by the 7th day of each month for the month prior. Overdue balances are subject to a 5% interest fee 30 days past due, and a further 5% interest each 30 days after that (example: 60 days past due would incur a 10% additional late charge). For all overdue balances, ongoing work may be discontinued until the account is brought up to date.

Reimbursement of Expenses
The Consulting Firm shall be entitled to reimbursement for the following out-of-pocket expenses. Copies of all receipts will be provided to the Client upon request to substantiate reimbursement of expenses.

• Postage
• Delivery/Shipping Fees
• Copying
• Printing and artwork
• Other authorized expenses purchased solely for the Client

Refunds

No refunds will be offered for month to month agreements.

Relationship of Parties
It is understood by both parties that Gilson Administrative Consulting Inc. is an independent business entity.

Confidentiality
The Consulting Firm recognizes that the Client has and will have the following proprietary information:

• Private Health Information
• Client Billing Information
• Future plans
• Client database
• Business affairs
• Personal information
• Other information (collectively “Information”) which are valuable, special and unique assets of the Client.

Company agrees not to, at any time or in any manner, either directly or indirectly, use any Information for Company’s own benefit, or divulge, disclose, or communicate in any manner any Information to any third party without the prior consent of the Client. Company will protect the Information and treat it as strictly confidential. Together with this agreement, Company and Client will sign a Business Associate Agreement covering confidentiality, HIPAA compliance, and Private Health Information.

Confidentiality After Termination
The confidentiality provisions of this Agreement and the associated Business Associate Agreement shall remain in full force and effect after the termination of this Agreement.

Return of Records
Upon termination of this Agreement, the Consulting Firm shall deliver all records, notes, data, models and equipment of any nature that are in the Consulting Firm’s possession or under the Consulting Firm’s control and that are the Client’s property or relate to the Client’s business.

Entire Agreement
This Agreement contains the entire agreement of the parties and there are no other promises or conditions in any other agreement, whether oral or written. This Agreement supersedes any prior written or oral agreement between the parties.

Amendment
This Agreement may be modified or amended if the amendment is made in writing and is signed by both parties.

Notices
All notices required or permitted under the Agreement shall be in writing and shall be deemed delivered when delivered by email [email protected] for Consulting Firm, or Client’s registered email address on file for the client. Both parties will alert the other of a change in contact information.

Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of the Agreement is invalid or unenforceable, but that by limiting such provisions, it would become valid and enforceable, then such provision shall be deemed to be written, construed and enforced as so limited.

Waiver of Contractual Right
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.

Applicable Law
This Agreement shall be governed by the laws of the province of Nova Scotia, Canada the Consulting Firm’s province of business registration.